Refund policy
Return & Refund Policy
We have a 30-day return policy for eligible items, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, apparel items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. Proof of purchase is required.
To start a return, contact us at info@clutch-culture.com. Returns must be approved before any items are sent back. Items returned without authorization will not be accepted.
Automotive Parts & Accessories
Automotive parts and accessories are subject to manufacturer return policies. Installed, used, or modified parts may not be eligible for return. Customers are responsible for confirming product compatibility prior to purchase.
Return shipping costs for automotive parts may be the responsibility of the customer unless otherwise stated.
Damages & Incorrect Items
Please inspect your order upon delivery and contact us within 5 days if an item is defective, damaged, or incorrect. Supporting photos may be required.
Non-Returnable Items
Certain items cannot be returned, including:
- Installed or used automotive parts
- Custom or special-order items
- Sale items and gift cards
Refunds
Once an approved return is received and inspected, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on the payment provider.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, provided the item is unused, uninstalled, and in original packaging.